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AH&LA Technology Primers


AH&LA members can download these primers free of charge on the Members Only section, and nonmembers may purchase them through the Educational Institute. All GHLA hotel members with more than 50 rooms are automatically members of AH&LA.  

The Fundamentals of Systems & Security Maintenance
This primer is the first in a series of AH&LA publications providing background, context, and guidance for those charged with technology implementation. They include sample forms that can be used as a basis for properties to develop their own policies and procedures.
EI product # 88110NEI02ENGE

Computer System Failure Contingency Planning
This handbook deals with the whys and hows of maintaining service levels in your hotel during a failure of key hotel systems.
EI product # 88125NEI01ENGE

Food & Beverage Systems
This handbook provides an overview of various aspects of technology used in F&B operations, both in the front of the house and in back.
EI product #88126NEI01ENGE

Principles of Privacy
This primer is a prescriptive overview of practicing privacy in today's hospitality industry. Written for the hotelier, this document presents the necessary technical, conceptual, and legal framework surrounding privacy issues today to understand the actionable recommendations and to utilize the checklists.
EI product # 88125NEI01ENGE

Telecommunications
This guide provides information to help managers manage their telecommunications department effectively.
EI product # 88120NEI01ENGE

Revenue Management
This primer provides some basic concepts, definitions and terms that can be used as a baseline for the implementation and communication of revenue management in a hotel that does not currently have an automated system.
EI product # 88119NEI02ENGE

Strategies and Tactics in System Selection
This guide provides an overview of strategies and tactics to use when selecting various computer and communication systems from a hotel or hotel company.
EI product # 88118NEI01ENGE

An Introduction to Hotel Systems – Fundamentals & Glossary
Perfect for newcomers to the hospitality industry, this overview of computer-based systems available in the hospitality marketplace describes the various operational areas each system covers, their main functions, and the how they interact with one another.
EI product # 88108NEI02ENGE

e-Commerce: Frequently Asked Questions
This primer provides an overview of e-commerce, e-procurement, e-distribution, and Websites, as well as answers to your basic e-commerce questions.
EI product # 88107NEIO2ENGE

Hotel Technology Infrastructure
Geared for hotel operators or developers with no particular technology or engineering background, this primer is designed to familiarize hotel owners, operators, and developers with the fundamentals of technology in the hotel environment. It provides an overview of cabling infrastructure requirements for a broad range of property-level hotel technology applications.
EI product # 88109NEI02ENGE

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